Are you experiencing some slow months as a salon owner? This is solvable. There are four key metrics you’ll want to measure in order to grow.

• The number of new clients booking appointments monthly?

• The number out of the new clients who are rebooking appointments?

• How many returning clients are booking appointments each month?

• How many out of the returning clients rebooking another appointment each month?

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It's always a bit disappointing and stressful or confusing when you get negative reviews. But we're breaking down a system that you can put in place, so you make sure your team members know you've got their back + you know when to stand up for yourself if you're not in the wrong and keep new clients coming in despite any negative reviews.

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