As a salon and spa owner, tracking and analyzing KPIs (Key Performance Indicators) can allow you to make data-driven decisions that strengthen the resilience of your business against economic downturns. Tracking them allows you to take a proactive approach, to adapt quickly and maintain profitability, even through challenges.
If you're unsure what to track or how, a good place to start is with your financial reports; a great one being your Income Statement. Here's how:
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